Privacy Policy

Last updated: 3 October 2026

This Privacy Policy explains how ThumbsClick Ltd (“ThumbsClick”, “we”, “us” or “our”) collects, uses and protects personal information when you visit thumbsclick.com, contact us, or use our services. We are committed to handling your data fairly, transparently and in line with applicable data protection laws, including the UK GDPR, the EU GDPR and the Data Protection Act 2018.

1. Who we are

ThumbsClick is a digital marketing agency providing AI SEO, GEO/AEO, SEO, SaaS marketing and related services. For the purposes of data protection law, ThumbsClick Ltd is the data controller of the personal information described in this policy.

If you have any questions about this policy or how we handle your data, please contact us through our Contact page.

2. Information we collect

Information you give us. When you fill in a form on our website (for example “Get In Touch”, “Get a Proposal”, a free audit or a quote request), we collect the details you provide, which may include:

• Your name
• Email address
• Phone number
• Company name and website URL
• Details of your requirements or message
• Whether you would like us to sign an NDA

Information collected automatically. When you submit a form or browse our site, we may collect technical information such as your IP address, the page you submitted the form from, browser type, device information and pages visited.

Information from client work. If you become a client, we may process data you share with us (such as access to analytics, CRM or marketing platforms) solely to deliver the agreed services.

3. How we use your information

We use your personal information to:

• Respond to your enquiry and send you the proposal, audit or quote you requested
• Provide, manage and improve our services
• Communicate with you about your project, including by email, phone or messaging apps you have shared with us
• Protect our website and forms against spam, fraud and misuse
• Understand how visitors use our website so we can improve it
• Meet our legal, accounting and regulatory obligations

We do not sell your personal information.

4. Legal basis for processing

Under data protection law we rely on the following legal bases:

• Contract – where processing is needed to provide services you have requested or to take steps before entering into a contract
• Legitimate interests – to respond to business enquiries, run and secure our website, and improve our services, where these interests are not overridden by your rights
• Consent – for optional cookies or marketing communications, which you can withdraw at any time
• Legal obligation – where we need to keep records for tax, accounting or legal purposes

5. Cookies

Our website uses cookies and similar technologies. Some are essential for the site to work (for example, security and performance caching). Others, such as analytics cookies, help us understand how the site is used. Where required, we will ask for your consent before setting non-essential cookies. You can also control or delete cookies through your browser settings.

6. Sharing your information

We only share personal information where necessary, with:

• Trusted service providers who help us run our business, such as website hosting, email, CRM and analytics providers
• Our team members and contractors who need the information to deliver your project, under confidentiality obligations
• Professional advisers such as accountants and lawyers
• Authorities, where we are legally required to do so

All service providers are required to keep your information secure and use it only for the purposes we specify.

7. International transfers

ThumbsClick works with clients and team members in several countries, including the UK, USA, Canada, Australia, UAE and India. Where personal information is transferred outside the UK or EEA, we take steps to ensure it is protected, for example by using standard contractual clauses or working with providers that offer an adequate level of protection.

8. How long we keep your information

We keep enquiry information for as long as needed to respond to you and follow up on your request, and client information for the duration of our working relationship plus any period required for legal, tax or accounting purposes. When information is no longer needed, we securely delete or anonymise it.

9. How we protect your information

We use appropriate technical and organisational measures to protect your personal information, including secure (HTTPS) connections, access controls and confidentiality agreements. No method of transmission over the internet is completely secure, but we work hard to protect your data.

10. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Object to or restrict how we use your information
• Request a copy of your information in a portable format
• Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, please contact us through our Contact page. You also have the right to complain to your local data protection authority — in the UK, this is the Information Commissioner’s Office (ICO) at ico.org.uk.

11. Third-party links

Our website may contain links to other websites, such as client sites shown in our case studies. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

12. Children’s privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Last updated” date shown at the top.

14. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please get in touch through our Contact page.